FAQs
What is your return policy?
If for any reason you are not satisfied with your purchase, you may return it in its original packaging (new condition) within 30 days from receiving merchandise for an exchange or refund. Customers are responsible for shipping charges on returns and exchanges unless the item(s) are damaged or defective; shipping charges are not refundable on returns. Please email our office for a Return Authorization Number and instructions prior to any return.
Unfortunately, items that are personalized, custom-made, have been used, worn or washed are non-refundable.
Shipping charges on expedited requests such as express mail or overnight do not qualify for reimbursement, but a full refund on items purchased still apply.
Unlike many online merchants, we DO NOT charge restocking fees.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.
What shipping providers do you use?
For shipping within the U.S., we use USPS and FedEx. Small packages under 3 lbs. normally ship U.S. Postal Service. Larger packages 3 lbs. or more are usually shipped using FedEx. For Canada shipments, we only use the US Postal Service.
Do you offer International Shipping?
YES, we ship all around the world. Shipping costs can be calculated on the shopping cart page prior to checkout. Customers are responsible for any applicable Import Duties or Taxes on International orders. All Prices shown are in USD.
How long does it take to make your custom-made clothing?
Please allow 15 business days to make custom-made clothing. It could be less, however we are unable to provide more specific timelines due to the high volume of orders typically in process. Once your order has been shipped, you will receive an email confirmation.
Custom orders can be expedited for a $15 charge (for up to two items). These orders are placed in front of the production line and ship within 3 business days. If interested, CLICK HERE TO ORDER
How can I contact you?
You can send us an email under our "Contact Us" page. In most cases, we respond within the same day during normal business hours.
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